We ship throughout Italy (including the islands), except for provinces subject to customs, the Republic of San Marino, and Vatican City.
For the shipping of our products, we rely on two different courier companies, DHL and BRT, which you can select during the checkout process.
ORDER PROCESSING TIME
Orders are usually processed and shipped within 48 hours of receipt, excluding public holidays.
We do our best to fulfill orders as quickly as possible; however, please note that processing times may be longer during seasonal sales or promotional events.
SHIPPING METHODS, COSTS, AND DELIVERY TIMES
To ensure maximum transparency, shipping costs are fixed*:
For shipments within Italy with DHL, delivery usually takes 1–3 working days at a cost of €15.99;
For shipments within Italy with BRT, delivery usually takes 1–5 working days at a cost of €7.99.
For shipments within Italy, if the order value, excluding shipping costs, exceeds €250.00, shipping is free of charge.
In this case, you will be able to express your courier preference during checkout, but we will select the courier to which the shipment will be entrusted.
Both shipping and deliveries are carried out on working days, from Monday to Friday.
No shipments are made on Italian public holidays.
Please note that delivery times are indicative and may vary.
ORDER TRACKING
Once your order has been shipped, you will receive an email or SMS directly from the selected shipping company containing the tracking number, which you can use to monitor your order status.
Please note that shipping companies may have different timelines for sending the tracking number, and you may receive it when the shipment is already out for delivery.
If you are not at home and prefer to ship to a DHL Point or BRT Fermopoint, once you have received the tracking number, you can redirect the shipment yourself. We always recommend checking directly with the DHL Point/BRT Fermopoint how long they can hold your order.
IMPORTANT: if the courier is unable to deliver your order due to your failure to accept the delivery (e.g. the recipient is absent), or if you fail to collect your order from the Service Point within the specified time, once the deadline for redelivery or collection has passed, the parcel will be automatically returned to our premises. In this case, your order will be cancelled and you will be refunded the amount paid, minus the return shipping costs.
SUPPORT
For any problem with the deliver or for further information, please contact our Customer Care via email at customercare@tactyka.com or via WhatsApp Chat, indicating your name, surname and order reference.
To know more about our Customer Care business hours, please see the dedicated webpage here.
*Abovementioned fixed costs refer to shipping up to 10 kg only; for shipping over 10 kg, a dedicate shipping quotation will be made. For shipping of bulky products indicated, please contact us for a dedicated shipping quotation as indicated on the product page. Tactyka reservers the right to modify shipping fixed costs, shipping methods and free shipping threshold at any time and without prior notice
Outside of Italy, we ship to all European countries, except those subject to customs (e.g., Canary Islands) and the United Kingdom.
For the shipment of our products, we rely on two different courier companies, DHL and BRT, which you can select during checkout.
ORDER PROCESSING TIME
Orders are usually processed and shipped within 48 hours of receipt, excluding public holidays.
We do our best to process orders as quickly as possible; however, please note that processing times may be longer during periods such as seasonal sales or promotional events.
SHIPPING METHODS, COSTS AND DELIVERY TIMES
To ensure maximum transparency, shipping costs are fixed-rate*:
For shipments to European countries (outside of Italy) with DHL, delivery usually takes 2–7 working days at a cost of €35.99;
For shipments to European countries (outside of Italy) with BRT, delivery usually takes 5–10 working days at a cost of €22.99.
Shipments are made on working days, from Monday to Friday.
No shipments are made on Italian public holidays.
Please note that delivery times are indicative and may vary.
ORDER TRACKING
Once your order has been shipped, you will receive an email or SMS directly from the selected courier company containing the tracking number with which you can monitor the status of your order.
Please be aware that courier companies have different timelines for sending tracking numbers, and you may receive it only when the shipment is out for delivery.
If you’re not home and prefer to have your order delivered to a DHL Point or BRT Fermopoint, once you receive the tracking number, you can redirect the shipment independently. We always recommend checking with the DHL Point/BRT Fermopoint how long they can hold your order.
IMPORTANT: if the courier is unable to deliver your order due to your failure to accept the delivery (e.g. the recipient is absent), or if you fail to collect your order from the Service Point within the specified time, once the deadline for redelivery or collection has passed, the parcel will be automatically returned to our premises. In this case, your order will be cancelled and you will be refunded the amount paid, minus the return shipping costs.
SUPPORT
For any problem with the deliver or for further information, please contact our Customer Care via email at customercare@tactyka.com or via WhatsApp Chat, indicating your name, surname and order reference.
To know more about our Customer Care business hours, please see the dedicated webpage here.
*Abovementioned fixed costs refer to shipping up to 10 kg only; for shipping over 10 kg, a dedicate shipping quotation will be made. For shipping of bulky products indicated, please contact us for a dedicated shipping quotation as indicated on the product page. Tactyka reservers the right to modify shipping fixed costs, shipping methods and free shipping threshold at any time and without prior notice