We really hope that your Tactyka purchase will meet your expectations, however we are glad to accept returns.
Pursuant to European e-commerce legislation (EU Directive 2011/83/EU) and the Consumer Code (Legislative Decree 206/2005), customers have the right to inspect the products to establish their nature, characteristics and functioning and to decide, if needed, to withdraw from the purchase within 14 calendar days from the date of receipt of the order.
(Update Note: For all orders placed starting from November 1st, 2026, the deadline for exercising the right of withdrawal changes from 30 to 14 days).
Returned items must be sent back to our warehouse in their original condition, complete with all original labels, tags, protective packaging, and accessories as delivered.
Missing Tags or Packaging: In accordance with Art. 57, Par. 2 of the Consumer Code, you are entitled to inspect the products to establish their nature, characteristics, and functioning. However, if an item is returned missing its original tag, label, or packaging, or shows signs of wear beyond what is necessary for trial, it will suffer a reduction in commercial value, or may not be refunded.
Partial Refund: In such cases, a full refund will not be granted. A deduction proportional to the loss of value and the cost required for reconditioning/devaluation will be applied to your refund.
Non-Refundable Items: If an item is returned in a condition that makes it completely unsuitable for resale (e.g. total absence of original tags and packaging), no refund can be issued. In this event, you may choose to have the item shipped back to you at your own expense by arranging courier pickup independently.
Preferably, returned products should be sent back using the original packaging provided upon delivery.
However, if the original outer shipping packaging is no longer available or is mostly damaged, returned items must be placed inside equivalent, properly sealed protective packaging (e.g., a heavy-duty plastic mailer or a sturdy cardboard box).
Returns using fabric packaging, transparent materials, or packaging that exposes the internal contents are strictly prohibited, in order to prevent transit tears, damage, or risk of theft.
Returns shipped in unsuitable packaging will not be accepted or may incur deductions if the merchandise is damaged during transit.
Return Shipping Fees (Inbound): The cost of shipping returned items back to our warehouse is borne entirely by the customer (even if the original order qualified for free shipping). If the return pickup service is organized directly by us for your convenience, a fixed return shipping fee equal to the standard delivery rate will be deducted from your final refund.
Return Address Restriction: Returns can only be collected from the same delivery address specified in the original order.
Initial Delivery Fees (Outbound):
Total Return: If you return the entire order (all items purchased), both the product costs and the original standard delivery fee will be refunded.
Partial Return: If your order contained multiple items and you choose to return only a portion of them (retaining at least one item), the initial delivery fees will not be refunded, as they covered the shipment of the retained items.
To initiate a return through our store system:
Log into your "My Account" area using your credentials.
Go to the "Order History and Details" section.
Locate the order containing the item(s) you wish to return and click on "Details".
Select the checkbox next to the product(s) you want to return.
Fill in the "Reason for Return" field and click on "Request a Return".
You will receive an email containing detailed instructions to finalize the return shipping.
Note: Completing the "Reason for Return" field is optional and is used solely to help us improve our products and service. It does not affect or restrict your legal Right of Withdrawal in any way.
Once your return is delivered to our facility and inspected for integrity, we will issue your refund using the same payment method selected during checkout.
Processing Time: Refunds are processed by our system within 7 business days of receiving the package.
Bank Credit: The actual time required for the funds to reflect on your account or credit card depends on your banking institution or payment provider.
If you require a different size, color, or model of the same item, please initiate a return for the unwanted product and place a new order directly on our website.
For assistance on returns or further information, do not hesitate to contact our Customer Care. To this end, check out our "Customer Care" page.