We really hope that your Tactyka purchase will meet your expectations, however we are glad to accept returns.

You can return the item within 30 effective days from the receipt.

We inform you that the returned item must arrive at our HQ in the original condition as it was delivered, intact and with the label on (including its case) , otherwise it won't be possible to process the refund.  The item is under your responsibility until it is delivered to us.

The shipping costs of the returned item are upon customer, even if the order shipment was free and will be deducted from the refund of the return. The amount of the return shipping costs is equal to the amount of the order shipping costs.

It is possible to make a return only if the return collection address is the same where the order was delivered.

Once the return has been delivered to us and inspected, we will refund the product net of the return shipping costs through the payment method which you made the order purchase with.

Refund processing times can take up to 7 business days. Kindly note that the refund processing times are dictated by the issuing bank and are beyond our control. If you have any question about processing times, please contact your bank for more information.

To return an item, you need to access your reserved area named My Account using your credentials and click on the Order History and Details section. 

In this section, find the order containing the item you want to return and click on Details on the right. 

In the list of products contained in your order, select the box (es) corresponding to the product (s) you wish to return and, after indicating the reason of your return, click on the Request Return button.

You will receive the instructions to complete the return procedure by email. The return will be taken over by the same courier whom you have chosen to entrust your order shipment to.

Please place a new order in case you need a different size/color of the same item.

For assistance on returns or further information, do not hesitate to contact our Customer Care, operating from Monday to Friday from 10AM to 6PM, by e-mail at customercare@tactyka.com or via WhatsApp Chatindicating your name, surname and order number.